Forum Discussion

9 months ago

Clubs: there has been a problem with your online information. Please try again.

After a clubs match, I click on the next match option and I get a screen like this. When I close and open the game, I can re-enter my teammates and start the game. But closing and opening the game af...

EA_Vendcera

Community Manager

6 months ago

Hi everyone,

this doesn't seem like a widespread issue, so it would help to collect some more information in order to get to the bottom of this.

Do you get the error message after every game? The only thing that ever worked was restarting the game?

If you could also provide some additional details, please.

Gamertag / PSN ID / Username:
Platform:
Name of your Internet Service Provider (ISP):
Summary of Issue:
When does the error occur:
Potential Repro Steps:
Recent Timestamp (Date, Time, Timezone):
- Especially within UT, Timestamps are vital and it's important they are recent (no older than 48 hours if possible)
Video example (if possible):