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sergvidal90's avatar
sergvidal90
Seasoned Novice
1 year ago

Connection issues on UT menus and lag menu

FC 25 Is constantly loading on every menu of Ultimate Team, and after loading for a few minutes I get error message there was a problem connecting to the football ultimate team servers. 

I'm not able to play, complete SBC, check store, check Objetives, etc

7 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey, @sergvidal90, Are any other game modes affected by this issue? Can I please confirm the platform you play on? 

    Have you already tried to reset any of your game settings to see if that helps? 

  • Triqolas's avatar
    Triqolas
    1 year ago
    @EA_Pulsar I have the exact same problem, deleted the settings file in appdata, deleted squads from ea app, did all the conection troubleshooting, install re install anti cheat nothing seems to work
  • Triqolas's avatar
    Triqolas
    1 year ago

    @EA_Pulsar Thanks for the reply but it does not work, this started happening after the new update its the most frustrating thing ever it takes at maximum a few minutes to kick me out sometimes a few seconds.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Can you test the game using a different network to see if that will allow you to connect? Make sure to add the game and the EA app to the exceptions list in your antivirus and firewall, as those could block something after installing the update. Link Close background applications to run the EA app

  • Triqolas's avatar
    Triqolas
    1 year ago
    @EA_Pulsar Using a vpn seems to solve the issue seems to be an issue with ea servers and my isp after the update i guess any chance it will solve itself?
  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 year ago

    There are no confirmed issues with the servers, so your network may be restricted in some way. Check with your ISP to see if there are any firewall settings that they can change or that you can change in your router settings.  

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