Forum Discussion
7 Replies
- EA_Pulsar12 months ago
Community Manager
Hey, @Davko1553, have you already tried a clean install of your graphics card drivers and updating your system to make sure that everything was installed correctly?
If that won't work, please send us your DxDiag report.
- Davko155312 months agoNew Novice
Here it is
- Davko155312 months agoNew Novice
- EA_Pulsar12 months ago
Community Manager
If the clean installation of the new driver and Windows updates didn't help, please also try one of the older drivers for your GPU. Those are available on the Nvidia website.
Additionally, lower the game settings, just to test the game and see if the problem happens again. Then, you can gradually turn all settings up.
- Davko155312 months agoNew Novice
@EA_Pulsar I install the older driver on graphic card and didnt work so what do you suggest next ?
- EA_Pulsar12 months ago
Community Manager
There could be also a conflict with other drivers or programs running in the background. Please close background applications or run your PC in clean boot mode.
Alternatively, you can also create a new Windows admin account and see if you can launch the game on it.
- Davko155312 months agoNew Novice
It works bro thank you very much i change account i can play now thanks very much @EA_Pulsar