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3 Replies
- EA_Barry7 months ago
Community Manager
It is likely you are missing specific files, downloading and installing the following should help:
https://www.microsoft.com/en-us/download/details.aspx?id=35
If you happen to have an 'N' Edition of Windows, download and run the following Media Feature Pack, thanks.
https://www.microsoft.com/en-us/software-download/mediafeaturepack
Hi @EA_Barry , thanks a lot for your qick answer!
I installed the DirectX runtime, but still get the same error. And I'm not running an "N"-version.
I'm wondering if it could be insufficient graphics hardware. My computer has a AMD Ryzen 5 G internal graphics - no separate graphics card. It supports DirectX12.
Do you happen to know if this could be the cause of the error?
I figured out the solution: I had to install Microsoft Visual C++ Redistributable .
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