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sanjififauz's avatar
2 months ago
Solved

EA Sports FC Restricted Access Error

how to fix restricted accession fc 25 

  • @sanjififauz Restricted Access is typically an account issue, not a game issue. First, I would check the email linked to the EA account to see if your account was sanctioned by the Terms of Service. If it is not, you will need to reach out to support about this.

    When helping with specific issues, like account changes, purchases, and missing content, we must verify that you own this account. We want to ensure we’re not compromising your account, so we can’t help with your issue currently.

     

    You can contact our live support on our Help Site. To request a chat or open a case through email:

     

    • Select the EA App
    • Select one of the account issues like I cannot log in
    • You may get a pop-up that says login and get faster help
    • Select Continue without logging in
    • This should give you the chat/email option

    Please note: These are not situations in which Community Managers can assist over the forums, as we are not Live Support and cannot validate account ownership.

3 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 months ago

    @sanjififauz Restricted Access is typically an account issue, not a game issue. First, I would check the email linked to the EA account to see if your account was sanctioned by the Terms of Service. If it is not, you will need to reach out to support about this.

    When helping with specific issues, like account changes, purchases, and missing content, we must verify that you own this account. We want to ensure we’re not compromising your account, so we can’t help with your issue currently.

     

    You can contact our live support on our Help Site. To request a chat or open a case through email:

     

    • Select the EA App
    • Select one of the account issues like I cannot log in
    • You may get a pop-up that says login and get faster help
    • Select Continue without logging in
    • This should give you the chat/email option

    Please note: These are not situations in which Community Managers can assist over the forums, as we are not Live Support and cannot validate account ownership.

  • Hi. I downloaded the FC 25 on my laptop and every time I try to connect to the ea servers it says "This EA account is restricted from accessing any online features". What should i do to solve that?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    22 days ago

    @8ujy2hwfq1xs That is an account issue. Typically, any time the word "restricted " appears, it can be anything from a disabled account to a Terms of Service Sanction.

    You need to reach out to live support on this one!

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