EA Supercharge pack not received

Hi,

as it is mentioned in the title, I did not receive the EA Supercharge pack.
It is a reward for Xbox GamePass. 

I’ve already contacted the support 2 times, all I got was “the team is aware of the issue and working on a solution”.

But as I saw older topics from FC24, we won’t receive it.
It is a shame that EA doesn’t care about their player base, but still demand a lot of money for new games. 

I am using an Xbox Series X.
Let’s show EA how many players have this issue