CR7 TOTS card missing from UT squad
I have had this issue today, I played a match at 630, made myself some food and came back to find that my 97 TOTS CR7 had been removed from my team. I spoke to 3 advisors on the chat and quite frankly these people epitomise what can only be described as some sort of DARVO approach to customer service. I've never experienced gaslighting and lying in the way the EA chat agents operate. Agent 1: Claimed the player would be back in my squad with a restart (Wrong) Agent 2: Claimed that there was no hack on my account, but it was a technical glitch and said if he could add the player back he would but unfortunately he can't nothing more he could do but he opened an investigation with "game team" no further explanation of the investigation, when it would conclude or how they would contact me when I asked about this he dropped the call. Agent 3: Said he was looking into logs of packed players, said I didn't pack the player, I gave him the exact time of packing him (my son took a photo at the time to send his mate so I had timestamped evidence) he then said I was lying, so I sent the picture of the card with the digital info w/ date included, he continued to say I was lying and he was looking at the logs, when I asked him to send me the logs he said they are private and for internal use. At this point I assumed what he was doing was looking at players in my club and seeing the acquired date when I challenged him he sent me a link to download basic account info (name, email etc) and dropped the call. Agent 4: Closed the call as soon as it began. I get it with these people that they probably have people trying to scam them constantly however their approach is pretty terrible and I'm genuinely shocked that more isn't made of it, the game being crap can be put down to EA losing their core developers and I sympathise somewhat with that but the customer care team operate in a way that is so far behind the times, a genuinely disgusting front for the companyDisappearance of Real Players in My Ultimate Team Squad - FC 25
Dear EA Support Team, I am facing a critical issue in FC 25 Ultimate Team: several real players (cards I owned in my club) have disappeared from my active squad and have been replaced by concept players. It seems as though they were used in an SBC (Squad Building Challenge) or put up for quick sale, but I did not perform any such actions. Issue Details: Platform: PS5 EA ID: MLYON_1300 Game Mode: Ultimate Team Approximate Date and Time of Issue: Today 12h UTC+2 Description: My owned players in my active squad have vanished and were replaced by concept players. I did not submit any SBCs, perform quick sales, or make any squad changes. I have not authorized any actions that would remove these players from my club. Actions Taken: I checked my transfer history, SBC submissions, and club, but there’s no record of these players being sold or used. I also restarted the game and checked the Companion App, but the issue persists. Request: Please investigate this issue urgently and review my account logs to confirm no unauthorized actions were taken. I suspect this may be due to a bug or synchronization error. I kindly request the restoration of my missing players or appropriate compensation if they cannot be recovered. Thank you in advance for your prompt assistance. I am available for any further information. Best regards,
I can't enter the ultimate team
When I try to enter the Ultimate Team, this message appears: A Title update for ea sports fc 25 is available and required to enter ultimate team to get the lastest title update you can re-lunch the game and accept the tu download when prompted I tried changing the language, changing the DNS, deleting the game, deleting the EA app, and changing the account, but it didn't work. When I gave my account to my friend, he was able to log in and play.
TOTS cards not showing, showing grey and "not found"
on the pc version of fc 25 and every team of the season card, evo, description, anything that has the team of the season card design is not showing. instead I see a black and grey design with "not found" at the top, I have uninstalled and reinstalled, repaired game files, deleted ut squads and nothing has worked yet. Any help would be appreciated
Server disconnection
Guys, it’s been a week! Ea just acknowledged the issue and did nothing! Entire week went by, ultimate Tots went by, champions finals went by! I do not have my compensation ! Nor the game is back up and running! It still keeps disconnecting from the server despite a good network connection!!SimGuruRitzyEA_ElrynEA_AbrilDiscoTebow my sanity depends on this game!! Plz helpppppI got none of my champs packs, and the rewards that came with it
I got disconnected from champs in the 12/13th game meaning I was unable to get the rewards from the objective " Play 13 Win 13". I also received none of my rewards from champs and it's very frustrating, The disconnection was at the end of the game just before the "match rewards" part, and i got disconnected. It didn't count towards the play 13 challenge therefore i missed out on the 1 of 5 pick. Considering the disconnection wasn't from me, it was from EA's side, surely i am entitled to compensation. I didn't even get the other rewards from the objective. I contacted EA support and they told me to post a forum discussing it.