F25 Ban

Hello everyone!I've been banned from the FC 25,due to violations/rules break...they didn't specify and I can't use the marketplace for a week now.I submitted an appeal,because for the 5 months I play the game,I didn't break any rule.Im the only user of the account,both ps network and EA and my transactions are from the marketplace of the game,no third party sites.The strange is that the platform they suppose i use is PC,I do not own a pc or laptop...i have only PS5.I dont have any news from my appeal,I have give a lot of money to buy packs and build the squad I have know,but they dont respect it at all.Is there any other way i could communicate with EA?They didn't t even reply to my apeal.