Forum Discussion

1 year ago

Solved

falsely banned

Dear Ea support, I’m really frustrated and upset about being banned from FC25 for something I didn’t do. I’ve been accused of cheating, but I’ve never cheated in any game, ever. I’ve always played ...

EA_Pulsar
1 year ago
I am sorry to hear about the long wait time regarding your case. Some cases may take a few days to resolve due to various factors. Unfortunately, we cannot expedite the review process. If your case is still open, it means the investigation is ongoing, and the team will respond as soon as possible.

You can track the status of your case on our website https://help.ea.com/en/help-my-cases/. In the meantime, please refrain from resuming your open case until you hear back from the team to avoid any further delays.

EA_Pulsar

Community Manager

1 year ago

Unfortunately, we won't be able to confirm the remaining wait time.

Also, if there is a high number of similar requests at the time, there can be a backlog, which means that it may take longer than expected for the team to get back to you, but they will once the investigation is completed.