Forum Discussion

1 year ago

FC 25 causes Xbox to freeze & switch off.

I purchased FC 25 to be able to play it a week early, which so far I’ve been unable to do due to a bug which causes my Xbox (Series X) to freeze (green screen) and just switch off. My controller star...

EA_Barry

Community Manager

1 year ago

@OThompsss10

In the case your console is overheating, try cleaning/vacuuming away the dust/lint from the console vents.

Storing the console out in the open rather than in an enclosed cabinet will help too.

Thanks.

OThompsss10
1 year ago
My Xbox is brand new & not overheating. It is also in an open area. I specifically mentioned that this only happens when trying to play FC25. I paid £90 to be able to play it early & I haven’t been able to do so due to this bug.
- Klosa93
  Newcomer
  1 year ago
  Hi
  It's happening to me since FC 24, to some people even earlier. They don't have a solution, but if you do find one,let me know.
  They will keep saying it's overheating,but it's just during this game, so something with the app overheats the Xbox and it doesn't affect enough people for them to care or brings them money.
  - OThompsss10
    1 year ago
    Is this happening to you on fc25 also??