FC 26 preorder bonuses on FC 25

Same here! Still no fc25 rewards from pre order. Whats going on?

“I purchased the Ultimate Edition of FC 26 three days ago, but I haven’t received the Icon Pack yet. I spent all my money on this version and worked for two months just to get the Icon Pack. Please help me resolve this issue as soon as possible.”

Same

Hello EA Team,

I preordered EA SPORTS FC 26 Ultimate Edition on 22 July *using my own EU PlayStation account, and I still haven’t received the FC 25 Icon Pack that was listed as part of the preorder rewards.

Here’s what I’ve already done:

My EA and PSN accounts are properly linked

I’ve reinstalled the game from my own PSN account

I’ve waited several days, restarted the game, and checked all reward areas


I also contacted EA Support several times, but so far there has been no resolution (Case #*).

I would appreciate if this issue could be escalated or reviewed again. I simply want the content I paid for.

Thank you for your help.

Best regards,
PSN ID: 
[Gorilla-MoOod]
EA Email:
[[edit: email address removed]]

I am not receiving the pre-order discount for FC 26 even though I own both FC25 and FIFA 23. Both games are registered in my EA App library.

I am attempting to purchase FC 26 through the EA App and even after going to check out and going to the final "Submit Order" page I am not getting the discount.

Here are additional details:

1. I am logged into the correct account on EA App (that has FC 25 and FIFA 23).

2. I am trying to purchase the Ultimate Edition (where 10% discount should apply).

3. I have FC25 through EA App directly and FIFA 23 through Steam (linked to EA App and displays on library).

4. I have played both FIFA 23 and FC25 for several weeks including ultimate team.

5. I have gone all the way to the last step of "Complete Payment" to see if the discount applies later on, but it simply is not showing up.

I have purchased EA Pro Play subscribition 11 days ago, since then I have not received my pre-orders rewards, I have opened 3 tickets on the case, to always ends up with we will have it fixed in a few days and nothing happens and cases closes as "Fixed" while it's not, I am totally frustrated as the game already is almost over and the upgrades I am getting from the pre-order rewards will soon be useless, is there anything I can do because "days" to be fixed as being told is now "weeks" and nothing is changing and I see people receiving their rewards normally.

As I have mentioned it is already 11 days, almost 12 days now, the “not immediate” is no longer a question for me it is almost 2 weeks and nothing is happening, again I have been told it will be days not weeks.

EA_Barry​  Please help me. I have contacted EA customer service and chatted with them twice and both times they wasted my time and refused to connect me to a manager who can actually help. Will you please help me with my case or escalate my case to someone who can actually help me?

I have pre ordered fc 26 ultimate edition but I still have not received my pre order icon and I don’t want to lose out on the icon at the start of fc26 because there’s an error 

I pre-ordered the FC 26 Ultimate Edition, but I can't figure out how to get the 25th purchase reward.