FC25 crashing on menu

My FC25 is keeping crashing seconds after reaching the main menu , I've tried anti-cheat update,repair,uninstall then install but nothing worked.

Crash Dump Summary:

Exception Code: 0xc000001d (Illegal Instruction)

Faulting Module: FC25.exe (Offset 0xf522e0)

Failure Bucket: ILLEGAL_INSTRUCTION_c000001d_FC25.exe!Unknown

Stack trace points: ntdll!RtlUserThreadStart $\rightarrow$ ucrtbase!thread_start $\rightarrow$ FC25!GetDenuvoTimeTicketRequest $\rightarrow$ FC25!SoftMaxNormalize

Steps Already Attempted (None resolved the issue):

EA AntiCheat: Uninstalled, reinstalled, repaired, and manually installed digital certificates to Trusted Root Authorities.

Exploit Protection: Disabled Control Flow Guard (CFG), Hardware-Enforced Stack Protection (HSP), and Mandatory ASLR for FC25.exe and EAAntiCheat.GameService.exe.

Cache & Licenses: Cleared EA App cache, deleted EA Services\License files, and removed AppData local folders.

Permissions & Runtimes: Ran EA App and FC 25 as Administrator, disabled fullscreen optimizations, and repaired Visual C++ 2015–2022 Redistributables (x86/x64).

Game Files: Repaired/verified game installation files.

The game was working fine last year on the same PC.

Any help is highly appreciated.

CrashDump_2026.08.18_17.54.44.334.txt20 KB

crashing

EA_cuervo
16 days ago
Hey, thanks for trying those steps.

I know your connection works normally with other games, and I don’t think there’s necessarily a problem with the internet connection itself. However, there may be something in the connection path between your PC and FC 25 that is interfering with the game and causing the crash. That’s what we’re trying to narrow down.

Please try the following:

Change your PC’s DNS. You can do this through the TCP/IP settings in Windows. Microsoft has instructions here: Microsoft Support. You can try Google’s public DNS:

Primary: 8.8.8.8

Secondary: 8.8.4.4

Reset the Windows network stack. Open Command Prompt as Administrator and run these commands one at a time:
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns

Then restart the PC.

If possible, try connecting the PC directly to the router with an Ethernet cable instead of Wi-Fi. This will help us determine whether the issue is related specifically to the Wi-Fi connection or adapter.

Let us know what happens after trying these steps.

16 Replies

EA_cuervo
Community Manager
21 days ago
Hi there, I'm sorry to hear you're having problems launching EA FC 25.

Thanks for providing the crash dump and for listing everything you’ve already tried.

Could you please attach a DxDiag to your next reply? The crash dump doesn’t show your exact CPU model, and that’s something we’d like to check, given the type of error you’re receiving.

In the meantime, please also try:

Turn off the EA app in-game overlay and test the game again.

Perform a clean boot of Windows and test FC 25 with unnecessary background applications disabled.

Once you attach that, we can take another look.
amrashraf1992
Rising Novice
21 days ago
Thanks for your assistance, I've tried what you suggested, but the issue still there.
Kindly find attached my DxDiag report.
DxDiag.txt81 KB
EA_cuervo
Community Manager
21 days ago
Hi there, thanks for attaching the DxDiag.

The DxDiag does show that Windows has recorded several system-level LiveKernelEvent errors. Please try the following:

Run Windows system repair commands from an Administrator Command Prompt:
"DISM /Online /Cleanup-Image /RestoreHealth" followed by "sfc /scannow" then restart the PC.

If the crash continues, the next step I’d try is a clean reinstall of the AMD graphics driver using AMD’s Cleanup Utility, rather than simply installing the driver over the existing installation.

Please let us know how that goes.
amrashraf1992
Rising Novice
21 days ago
Thanks for your assistance, unfortunately the issue still there even after trying all suggestions .
Find attached new DxDiag and new crash dumps after steps were applied.

DxDiag_Afterfix.txt82 KB
CrashDump.txt19 KB
EA_cuervo
Community Manager
20 days ago
Hi there, thanks for coming back with the updated files.

There's one more step we could try. Please close FC 25 and the EA app, then go to your Documents folder and find the EA SPORTS FC 25 folder. Rename it to something like EA SPORTS FC 25 Backup

Then restart the EA app and launch FC 25 again. This will allow the game to create a fresh set of local settings files. Please don’t delete the original folder, as renaming it keeps your existing files backed up.

Let us know whether the game still crashes after trying this.
amrashraf1992
Rising Novice
20 days ago
Hello, thanks for your follow-up.
Unfortunately, the game is still crashing, and nothing I’ve tried has worked.
What’s really odd is that I accidentally deleted the game last year, but it was working perfectly on the same PC with the same OS. This time, however, I simply can’t get it to work, which is quite disappointing.
Would it be possible for me to give your support team remote access to my PC so you can check what might be causing the issue?
amrashraf1992
Rising Novice
20 days ago
Update: I’ve found what seems to be causing the issue. The game crashes when it connects to the EA servers.
I tried selecting “Cancel and Play Offline” when connecting to my EA account, and the game worked perfectly without any crashes. I then restarted the game and allowed EA to connect to the servers, and the crash happened again.
Not only that, but I also tried starting offline then connect from ultimate team , It crashed right after updating new squads.
Hope that leads to the fix.
EA_cuervo
Community Manager
20 days ago
Hi there, thanks for testing this and for coming back with those details. That’s very helpful.

Since the game works correctly while offline and only crashes after connecting to the EA servers or downloading the latest squads, let’s try resetting the downloaded game data.

While the game is offline, please go to Customise > Profile > Delete and delete the downloaded files there, but do not delete your career saves:

Online Profiles

Personal Settings 1

Then completely close FC 25, restart the game, and try connecting online again.

You can find the full instructions here:
https://help.ea.com/en/articles/ea-sports-fc/corrupt-files/

If it still crashes as soon as the squads update or the game connects online, let us know.
amrashraf1992
Rising Novice
20 days ago
Hi there ,
I've deleted all profiles offline then restarted the game online but the crash still occurs.
I tried to start the game offline then went to Ultimate team to connect but every time this message show "EA servers aren't available right now" , it can't connect unless it connects at game loading before menu appears .
EA_cuervo
Community Manager
19 days ago
Hi there, thanks for testing this further. The fact that the game works normally offline but crashes as soon as it connects is very useful information.

Before we try anything more complicated, could you please try connecting your PC to a different internet connection, such as a mobile hotspot, and then launch FC 25 and allow it to connect online?

This will help us determine whether something about your usual network connection is contributing to the crash.

If the game still crashes on the second connection, please let us know. If it works correctly there, we can then focus specifically on troubleshooting your normal network connection.