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amrashraf1992's avatar
amrashraf1992
Rising Novice
2 months ago
Solved

FC25 crashing on menu

My FC25 is keeping crashing seconds after reaching the main menu , I've tried anti-cheat update,repair,uninstall then install but nothing worked.

Crash Dump Summary:

Exception Code: 0xc000001d (Illegal Instruction)

Faulting Module: FC25.exe (Offset 0xf522e0)

Failure Bucket: ILLEGAL_INSTRUCTION_c000001d_FC25.exe!Unknown

Stack trace points: ntdll!RtlUserThreadStart $\rightarrow$ ucrtbase!thread_start $\rightarrow$ FC25!GetDenuvoTimeTicketRequest $\rightarrow$ FC25!SoftMaxNormalize

Steps Already Attempted (None resolved the issue):

EA AntiCheat: Uninstalled, reinstalled, repaired, and manually installed digital certificates to Trusted Root Authorities.

Exploit Protection: Disabled Control Flow Guard (CFG), Hardware-Enforced Stack Protection (HSP), and Mandatory ASLR for FC25.exe and EAAntiCheat.GameService.exe.

Cache & Licenses: Cleared EA App cache, deleted EA Services\License files, and removed AppData local folders.

Permissions & Runtimes: Ran EA App and FC 25 as Administrator, disabled fullscreen optimizations, and repaired Visual C++ 2015–2022 Redistributables (x86/x64).

Game Files: Repaired/verified game installation files.

The game was working fine last year on the same PC.

Any help is highly appreciated.

crashing
  • EA_cuervo's avatar
    EA_cuervo
    2 months ago

    Hey, thanks for trying those steps.

    I know your connection works normally with other games, and I don’t think there’s necessarily a problem with the internet connection itself. However, there may be something in the connection path between your PC and FC 25 that is interfering with the game and causing the crash. That’s what we’re trying to narrow down.

    Please try the following:

    • Change your PC’s DNS. You can do this through the TCP/IP settings in Windows. Microsoft has instructions here: Microsoft Support. You can try Google’s public DNS:
      • Primary: 8.8.8.8
      • Secondary: 8.8.4.4
    • Reset the Windows network stack. Open Command Prompt as Administrator and run these commands one at a time:
      netsh winsock reset
      netsh int ip reset
      ipconfig /release
      ipconfig /renew
      ipconfig /flushdns
    • Then restart the PC.
    • If possible, try connecting the PC directly to the router with an Ethernet cable instead of Wi-Fi. This will help us determine whether the issue is related specifically to the Wi-Fi connection or adapter.

    Let us know what happens after trying these steps.

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  • amrashraf1992's avatar
    amrashraf1992
    Rising Novice
    2 months ago

    Hello, thanks for your follow-up.

    Unfortunately, the game is still crashing, and nothing I’ve tried has worked.

    What’s really odd is that I accidentally deleted the game last year, but it was working perfectly on the same PC with the same OS. This time, however, I simply can’t get it to work, which is quite disappointing.

    Would it be possible for me to give your support team remote access to my PC so you can check what might be causing the issue?

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there, thanks for coming back with the updated files.

    There's one more step we could try. Please close FC 25 and the EA app, then go to your Documents folder and find the EA SPORTS FC 25 folder. Rename it to something like EA SPORTS FC 25 Backup

    Then restart the EA app and launch FC 25 again. This will allow the game to create a fresh set of local settings files. Please don’t delete the original folder, as renaming it keeps your existing files backed up.

    Let us know whether the game still crashes after trying this.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there, thanks for attaching the DxDiag.

    The DxDiag does show that Windows has recorded several system-level LiveKernelEvent errors. Please try the following:

    1. Run Windows system repair commands from an Administrator Command Prompt:
      "DISM /Online /Cleanup-Image /RestoreHealth" followed by "sfc /scannow" then restart the PC. 
    2. If the crash continues, the next step I’d try is a clean reinstall of the AMD graphics driver using AMD’s Cleanup Utility, rather than simply installing the driver over the existing installation.

     

    Please let us know how that goes. 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there, I'm sorry to hear you're having problems launching EA FC 25.

    Thanks for providing the crash dump and for listing everything you’ve already tried.

    Could you please attach a DxDiag to your next reply? The crash dump doesn’t show your exact CPU model, and that’s something we’d like to check, given the type of error you’re receiving.

    In the meantime, please also try:

    • Turn off the EA app in-game overlay and test the game again.
    • Perform a clean boot of Windows and test FC 25 with unnecessary background applications disabled.

    Once you attach that, we can take another look.

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