Game Crashes, BSOD or PC Restarts when loading into games

@krlsdix 

Bluescreen issues are outside of the scope of support we provide here as they generally indicate an issue outside of our games.

Some general troubleshooting steps:

• Make sure all available Windows Updates and hardware driver updates are installed
• Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
• Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135

Thanks.

Okay, you are referencing one of the issues, I have listed but ignored the multitude of others I have stated.

All three of what you have suggested have already been done. The game still crashes and goes back to Desktop while loading into games.

How do I fix this?

0:031> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : AV.Fault
    Value: Read

    Key  : Analysis.CPU.mSec
    Value: 0

    Key  : Analysis.Elapsed.mSec
    Value: 14969

    Key  : Analysis.IO.Other.Mb
    Value: 40

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 84

    Key  : Analysis.Init.CPU.mSec
    Value: 0

    Key  : Analysis.Init.Elapsed.mSec
    Value: 19779

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 681

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27704.1001

    Key  : Analysis.Version.Description
    Value: 10.2408.27.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2408.27.1

    Key  : Failure.Bucket
    Value: INVALID_POINTER_READ_c0000005_FC25.exe!Unknown

    Key  : Failure.Hash
    Value: {1ecad7fa-2cd9-e7d0-2e16-d95e00413cc8}

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 4590

    Key  : Timeline.Process.Start.DeltaSec
    Value: 15

    Key  : WER.OS.Branch
    Value: ni_release

    Key  : WER.OS.Version
    Value: 10.0.22621.1

    Key  : WER.Process.Version
    Value: 1.0.0.0


FILE_IN_CAB:  CrashDump_2024.10.06_11.18.50.787.mdmp

COMMENT:  Frostbite MiniDump. Address: 1442f8b67 (In Windbg type: .ecxr)
[EOF]

CONTEXT:  (.ecxr)rax=0000000195e8d020 rbx=00000001088cebe8 rcx=000000027d5330c8
rdx=00000004133c00fc rsi=00000001088cd620 rdi=00000001088cd6d0
rip=00000001442f8b67 rsp=00000001088cd590 rbp=00000001088cd6c0
 r8=00000000000064b0  r9=00000001088cebe8 r10=000000027d52cc10
r11=8080808080808080 r12=0000000000006f68 r13=00000001088ceba8
r14=0000000000000000 r15=0000000083fc4ef0
iopl=0         nv up ei pl nz na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
FC25!GetDenuvoTimeTicketRequest+0x761467:
00000001`442f8b67 8b02            mov     eax,dword ptr [rdx] ds:00000004`133c00fc=????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00000001442f8b67 (FC25!GetDenuvoTimeTicketRequest+0x0000000000761467)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 00000004133c00fc
Attempt to read from address 00000004133c00fc

PROCESS_NAME:  FC25.exe

READ_ADDRESS:  00000004133c00fc 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  00000004133c00fc

STACK_TEXT:  
00000001`088cd590 00000001`442f1a99     : 00000002`7d52cbf0 00000000`07c51fc0 00000001`088cd6c0 00000000`00000001 : FC25!GetDenuvoTimeTicketRequest+0x761467
00000001`088cd5c0 00000001`442c4a0c     : 00000000`83fc4de0 00000000`83fc4de0 00000000`83fc4de0 00000000`3e352f38 : FC25!GetDenuvoTimeTicketRequest+0x75a399
00000001`088ceb60 00000001`4465a081     : 00000000`83fc4bf0 00000000`83fc4bf0 00000000`83fc4bf0 00000000`3e352f38 : FC25!GetDenuvoTimeTicketRequest+0x72d30c
00000001`088cf680 00000001`44638b3e     : 00000001`4de77059 00000001`088cf910 00000000`00000000 00000001`088cf910 : FC25!GetDenuvoTimeTicketRequest+0xac2981
00000001`088cf840 00000001`44649b6f     : 00000001`00011edf 00000000`00000001 00000000`00006f68 00000001`00011edf : FC25!GetDenuvoTimeTicketRequest+0xaa143e
00000001`088cf8c0 00000001`4464c689     : 0000000a`af98b845 00000000`00000000 00000000`3c03adb0 00000000`0000090e : FC25!GetDenuvoTimeTicketRequest+0xab246f
00000001`088cf910 00000001`42f7f6d3     : 00000000`465e0700 00000000`46491300 00000000`36f055f4 00000000`00000718 : FC25!GetDenuvoTimeTicketRequest+0xab4f89
00000001`088cf980 00000001`42f85f9b     : 00000000`00001558 00000001`08ea6080 00000000`00000000 00000001`4a529e48 : FC25!SoftMaxNormalize+0x2655483
00000001`088cfa80 00000001`42f831cd     : 00000000`00000000 00000001`088cfd20 00000000`ffffffff 00000c98`920e0d6f : FC25!SoftMaxNormalize+0x265bd4b
00000001`088cfae0 00000001`42f85e82     : 00000001`088cfd20 00000001`088cfd20 00000000`ffffffff 00007ff8`58c51800 : FC25!SoftMaxNormalize+0x2658f7d
00000001`088cfc10 00000001`42f86183     : 00000000`00090000 00000000`00001000 00000001`4d047720 00000001`0bef0000 : FC25!SoftMaxNormalize+0x265bc32
00000001`088cfc70 00000001`42f85b24     : 00000000`00000005 00000000`00000720 00000000`00000000 00000000`00000005 : FC25!SoftMaxNormalize+0x265bf33
00000001`088cfda0 00000001`41f739a5     : 00000000`00000005 00000000`00000000 00000000`00000000 00000001`4c77c100 : FC25!SoftMaxNormalize+0x265b8d4
00000001`088cfe10 00000001`41f73849     : 00000000`36bf0500 00000000`36bf04c0 00000001`42f85901 00000010`0000001f : FC25!SoftMaxNormalize+0x1649755
00000001`088cfe60 00000001`41472316     : 00000001`4cc2d700 00000001`4c77c100 00000000`0000150c 00000000`00000005 : FC25!SoftMaxNormalize+0x16495f9
00000001`088cfea0 00000001`41946112     : 00000001`4c77c100 00000000`00000005 00000001`42f859b0 00000000`00000000 : FC25!SoftMaxNormalize+0xb480c6
00000001`088cfed0 00007ff8`56259333     : 00000000`7fd08430 00000000`7fd08430 00000000`00000000 00000000`00000000 : FC25!SoftMaxNormalize+0x101bec2
00000001`088cff00 00007ff8`5798257d     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ucrtbase!thread_start<unsigned int (__cdecl*)(void *),1>+0x93
00000001`088cff30 00007ff8`58daaf08     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x1d
00000001`088cff60 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28


SYMBOL_NAME:  FC25+761467

MODULE_NAME: FC25

IMAGE_NAME:  FC25.exe

STACK_COMMAND:  ~31s; .ecxr ; kb

FAILURE_BUCKET_ID:  INVALID_POINTER_READ_c0000005_FC25.exe!Unknown

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  1.0.0.0

FAILURE_ID_HASH:  {1ecad7fa-2cd9-e7d0-2e16-d95e00413cc8}

Followup:     MachineOwner
---------

Once again, I try to play squad battles, and the whole PC restarts. Any info on when this is going to get patched? 

Any info on this error?

Hi

I'm facing the same Problem and it seems like EA does not care about any issues.. Have you found any solution? 

i9 10900K

RTX3090

I haven't no, apparently they are aware but seem to not care that this issue is effecting the playerbase