Game Won't Launch + Ignored Support & Fake Live Chat (Case #251236379)

To the Community Managers and the EA Support Team,

I am writing this post to express my profound disappointment and outrage regarding both a persistent technical defect preventing me from launching the game and the unacceptable, total breakdown of EA’s customer support system.

### 1. The Core Issue: Complete Game Launch Failure

First and foremost, I am unable to access or play a product that I legally purchased.

* Whenever I attempt to launch the game via the EA App, a small splash screen / anti-cheat window pops up for merely two to three seconds.

* Without displaying any error codes, warning pop-ups, or diagnostic messages, the window abruptly closes.

* The system process terminates automatically and dumps me right back to the EA App home screen.

* The game literally never boots up or reaches the main menu.

I have executed every basic and intermediate troubleshooting step available on my end—including repeatedly repairing game files, running EA App Recovery, clearing the application cache, ending background processes via Task Manager, and rebooting my PC multiple times. None of these have produced any results.

### 2. A Shocking Lack of Customer Service & Deceptive Practices (Case #251236379)

What transforms this technical error from a minor inconvenience into an absolute nightmare is EA’s complete disregard for its paying customers:

* **Unanswered Support Inquiry:** I submitted a formal ticket (**Case #251236379**) clearly stating the severity of this issue. Days have passed, and it has been met with utter silence. There has been zero communication, no status update, and no technical feedback whatsoever.

* **Deceptive Live Support System:** Desperate for a solution, I attempted to utilize the Live Chat support. The interface explicitly assured me that a support agent would join within five minutes. Instead, I was subjected to an indefinite wait with no one ever joining the session. This was not a minor delay; it felt like a completely artificial, fake placeholder designed to deceive users into believing support is available when it is not.

### Conclusion and Immediate Expectations

As a paying consumer, encountering a game-breaking bug is frustrating enough, but being totally ignored and misled by customer support is entirely unacceptable. This complete lack of accountability and basic communication is deeply disheartening and reflects terribly on EA’s operational standards.

I demand that **Case #251236379** be escalated immediately to a Tier 2 Technical Specialist or a Community Manager who can actually look into my account/system logs and offer a functional, concrete solution rather than ignoring my existence.

I expect a prompt and substantive response to this matter without further unannounced delays.