Having another fc account (friends)

Hi EA Support,

I'm experiencing a problem with Ultimate Team access. I have my own EA account and PSN account (PSN ID: OG_Ciga69420), both properly linked. My friend also has his own separate EA and PSN accounts.

However, when either of us logs into the EA Companion App or Ultimate Team, the other gets kicked out or can't access UT — even though we are not sharing accounts. This also happens with the Web App or console.

We used the same console at some point, but now we're on separate devices and accounts. It seems like EA is still detecting some kind of link between us (maybe from a past console or device).

Can you please check if there's any hidden session or device link between our accounts??