Help FC25&FC26 problem

Hello,

I am experiencing the following issues in EA FC 25/26:

1. When setting graphics to Ultra, the environment, stadium, grass, and lighting appear correctly, but the player character, clothing, and hair physics do not change and remain at a lower preset.

2. Sometimes the game crashes while playing.

My PC specifications are:

- CPU: Intel i5-4570

- GPU: NVIDIA RTX 2060

- RAM: 16 GB

- OS: Windows 10

I would like to ask:

- Is this account locked in any way that prevents graphics or physics from being fully adjustable?

- Are these issues related to the account itself or my system settings?

- Is there a way to fully enable Ultra settings for the player character and physics?

Additional note: I am currently playing FC26 on a **different EA account**, so any tickets sent to EA using that other account may not be related to this account.

Thank you very much for your assistance.

Best regards,