How do i access transfer on web app?

So i dont have access to transfer on web app. Ive tried some of the solutions. Ive played 3 games for the past 3 days. Nothing yet. Ive also played career and rush and all that but its not working. Not only that but i enabled play time but why does it reset? I play 3 games and i enter web app and it says ive played zero? Please tell me what i can do to try and get access? This is so dumb. Paying all this money and not getting the full product. Please help!