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- EA_Lanna2 days ago
Community Manager
Hi Ktmmh1211,
I'm so sorry to hear about your account! While we can't help with compromised accounts here on the forums, the live support team will do their best to help you re-secure your account and remove that unknown email address once you're in touch with them.
Please click on this link, scroll down to 'Still need help,' and select 'Chat with us. ' You should then be able to fill in some information and submit it to start a live chat conversation with the live support team.
I'll share some links for more information in the meantime:
- What to do if your EA Account has been hacked <----- Try to complete as many of the security steps here in the meantime to start the account recovery process and maximise security.
- How to manage your EA Account security and safety <----- This guide contains some tips to help make your password and other information more secure..
- EA_Lanna
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