Forum Discussion

number1987's avatar
number1987
Rising Newcomer
3 months ago

Lost access to my email account

Hello EA,

I lost access to my email.

Is there a way to recover my account as I have multiple games bought there? I keep receiving code requests to which I have no access anymore because the two step verification is on. 

The email is gone because I changed jobs and the former employer removed my email address.

Can someone please help me? I cannot change the email inside the EA app nor in the account nor can I run any of my games anymore even though the games are still installed on my system.

I hope someone can help me. I even made a case about this. The status said "resolved" even though I did not get any answers to my cries for help.

Be well

Profile name is: number1987

5 Replies

  • number1987's avatar
    number1987
    Rising Newcomer
    3 months ago

    Hi

    your suggestion sends me back to creating a case and waiting for an advisor.
    I already tried that and no one has contacted me and they flagged my case as resolved even though it isn't resolved and I still cannot run my games.

    Is there an email address where I can write to a real person who can help me change my email for EA account? I created a new case, but I doubt anyone will respond.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    There are no direct email addresses to contact. When creating a new case, did you get the option to start a chat? If you're not getting the chat option, can you please try selecting "EA Account" as the product and "I want to update my EA account information" as a subject? That usually gives you the option to start a chat. 

  • Danger1316's avatar
    Danger1316
    Rising Newcomer
    3 months ago

    Hello there,

    I have exactly the same problem. I can still log into my account, but I can't link or change anything because I need access to my email. But since that email no longer exists, I can't change anything or anything else. So, please help.

About EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!1,317 PostsLatest Activity: 2 hours ago