Forum Discussion

benji999jw's avatar
9 months ago

I got disconnected after game is over

Hello! After every match, I receive a message like the one shown in the picture, and then I get disconnected back to the main menu. I’m not sure what’s happening because the game doesn’t explain why or how long this issue will last. Can someone please help me?

6 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    9 months ago
    @benji999jw,

    In that case it sounds like you might have a soft ban on your account. They're usually triggered by leaving a large number of matches is a short space of time. They usually expire in about 24 hours, so I'd recommend just waiting it out.
  • Why the game does not tell me this? I find this very unfair that I do something that is not forbidden (atleast to my knowledge), and then they punish me for it but without even telling me. Just lost 2 squad battles match points because of this issue. 

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    9 months ago
    Hey @thelennrtti,

    I appreciate the feedback. Hopefully they can make it clearer in a future update or installment because I think you're right that it's not very clear what's happening if you're not already aware of the system.
  • benji999jw's avatar
    benji999jw
    9 months ago

    It's really sad to hear this because I could have spent this Friday and Saturday playing the game, but now I can't, and I'll miss out on a lot of rewards. They should develop a system where you first get a warning that you can't do something like that, instead of the system banning you without notice.

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