Issues regarding the ban of my account

Yea man, they seem to like banning people out of the blue for no reason. At least, I want a clarity of the situation and the reasons, and proof of what happened, not just a general sentence “violation of terms and conditions” and consider the case rested. That’s why I want the case to go forward, or reach a manager or higher representative to take a thorough look at this, not just some bot generally saying something without proving anything. It’s just unfair. I have been playing the game for a lots of hours, around 400 this year and 1000 last year i think, and for all my progress and all the time spent for the past two years playing on this account to be written off like this, just makes me sad.