Lagging menus, keep getting kicked out of UT
Are the servers down? As I can't browse anything or open packs without it kicking me out and saying cannot connect to UT at the moment. Even in game, start a game, play for a few mins and it kicks me...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there, @Stu_Laudrup1873
Thanks for reaching out. We should go through some connection troubleshooting to see if we can find out why you keep disconnecting and lagging. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.
@EA_Aljo wrote:Hi there, @Stu_Laudrup1873
Thanks for reaching out. We should go through some connection troubleshooting to see if we can find out why you keep disconnecting and lagging. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.
Hi I've attached a screenshot.
- EA_Aljo
Can you also get the match history as I mentioned previously? Thank you.
Sorry, attached now
@Stu_Laudrup1873 wrote:
@EA_Aljo wrote:Hi there, @Stu_Laudrup1873
Thanks for reaching out. We should go through some connection troubleshooting to see if we can find out why you keep disconnecting and lagging. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.
Hi I've attached a screenshot.
Attached now
- EA_Aljo
That's not quite it. There should be a list of matches with their ping and packet loss. You get this when click on Match History on the left side of the CQR screen. So far though, I'm seeing some packet loss and that is why you're disconnecting. When did this start happening and have you tried any connection troubleshooting yet?
This is happening many users. Im on ps5 and its been going on all evening and earlier today. Other users also reporting same issues. Random disconnects. Unable to log into the ultimate team servers, Menu freezes. Transfer market freezes. Nothing wrong with my internet connection. No issues on any other game.
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