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sassyismysnake's avatar
sassyismysnake
Rising Newcomer
1 year ago

Linked EA Account to PSN, Whole FC25 UT Club is Gone!

Hi, 

For a long time I have been playing FC25 on my PS5 which has been previously linked with an old EA account (one which I could not access). To play FC25 on this PSN I needed to manually input the email of my 'real' EA account and login through the actual game via verification code. 

I have now since unlinked the old and unused EA account from my PSN and linked my 'real' EA account. When loading up FC25 it signs me into my account instantly, however, the UT club which I have spent over 450hrs on and over 250 dollars on - accessed through manually signing into my EA account is nowhere to be seen. When opening FC25 the UT club has been completely reset and all of my players, coins, points, packs are gone.

Seeking urgent help for this issue.

Where has my club gone?? It must be somewhere since I was able to manually log back into the account and play on the saved UT club every time, I need to figure out how to access my club again.

Regards,

Vincent

2 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey sassyismysnake,

    Progress in most games, including UT, is tied to the EA account that it's linked to. If you look at our unlinking article:

    When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress won’t transfer over.

    That means you’ll permanently lose access to:

    • games and game progress
    • DLC, expansions, and anything extra you have for your game
    • memberships and subscriptions
    • in-game purchases.

    This is also mentioned in the disclaimer that pops up when you unlink your account.

    There'a chance that you can recover your progress by relinking to your old EA account again, but it's not 100% guaranteed. It's one of the reasons I'd always recommend updating the email address on the EA account instead of unlinking. If you need a hand updating the email address on that old account, you can always reach out to our live support team, and they can take a look at this for you.

  • Was the data being saved to my EA account or to my platform. If it was being saved to my EA account which is required for online and UT access, then shouldn't my club still be on it? This is considering that my EA was not linked to any other platform prior to linking it to my PSN. Since I had to log in to this EA account every time to play ultimate team, shouldn't I still have access to my club after linking it to my PSN? Or have I been playing on my old EA account this whole time (the one which I never used and recently unlinked)???

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