Forum Discussion

jodrel's avatar
10 months ago

Lost my games due to issue and had to reset my PS5

Had to reset PS5 because of an issue and lost my games how do I recover the games I have purchased in good faith?

1 Reply

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @jodrel If they were local saves, they should be saved to the PS cloud and you download them from there. Anything online is server side so you cannot lose them. Unfortunately, there is not a way for us to restore saved games. If you reset the console, and those saves weren't uploaded to the PS online storage, those saves would be gone. There is no good faith grant for this because there isn't a way to.

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