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Staszeknoob's avatar
8 months ago

Missing Palyers FC 25 ultimate team

Hi everyone, yesterday's evening I had very sad situation, around 7p.m. I opened my companion app to see new content added to game, unfortunatly when I went to the app I saw my team was half empty so I thought I was hacked but then I couldn't find my players even on quicksell recovery list. What was most funny I didn't have even new players on my team so they weren't used at any sbc. I used a lot of time and money to get those players and it's not the first time when something like that happened. I would appreciate if some people from the EA FC 25 team would help me this time In this situation wich sucks. I already wrote to support team and I was speaking with Mrs. Monika I want to say that she was very nice and wanted to help me. She also recommended me to write this message here. 

Missing players are Lothar Mathhaüs thunderstruck, frank ribery, saliba after evolution, Maicon, Peter Schmeichel, and Hierro thunderstruck so players worth around 4.6 million coins. I play on Xbox series x

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hi @Staszeknoob,

    I'm really sorry to hear you're missing players in EA FC 25. If you believe the account might have been compromised, please make sure to have a look at the following article and re-secure your account: What to do if your EA Account has been hacked

    Once your account is secured, you can contact EA Help Support and let them know about the missing players as they might be able to assist you further with that. If you have already contacted them and they escalated your case for further investigation, you should receive an email from the investigation team in a couple of days. 

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