Community ManagerHey ethmerdgn,
Unfortunately we can't help with bans here on the forums. If you've already emailed our terms of service team, you should be able to see the status of your cases here. if you only reached out very recently, it can take a few days for them to get back to you, depending on how busy they are.
I’ve sent 4–5 emails but haven’t received any response. I haven’t even played the game — I only added the showcase to my library and didn’t even install it. I found out I was banned when I purchased the game. I don’t even know the reason for the ban. This situation is really starting to bother me, and I can’t keep sending emails every time. Thank you.
Community ManagerIf you check the status of your cases, what do they say?
It says it is decline and in process but the ban reason is not written and how come I am banned without writing the ban reason and they are prolonging the situation for this long
