My EA Account Was Banned Before I Even Purchased FC 25

I bought FC25 3 weeks ago and I learned that I was banned without playing the game. I got banned for no reason. I contacted live support and they said the ban would be released in a day, but it still hasn't been released. I was banned without playing the game, no one is helping me. I sent an email 6-7 times and appealed, still no results.