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beaplayer000888's avatar
beaplayer000888
Seasoned Newcomer
1 year ago

My game keeps crashing in game

I have a really good pc that doesn't crash with any other games. I've scaled down settings to try and see if it helps, but my game continues to crash mid-game. It seems to only happen when I'm in game. I've look into the event viewer and it does not give anything to pinpoint.

8 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @paranoy_zp @beaplayer000888 

    1. Download and install all available Windows Updates
    2. Make sure your display is connected to your GPU and not the motherboard video output
    3. Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
    4. Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
    5. Check your machine meets the below requirements:

    Minimum
    OS - Windows 10 - 64-Bit (Latest Update).
    Processor(AMD) - AMD Ryzen 5 1600
    Processor(Intel) - Intel Core i5 6600k
    Memory - 8GB
    Graphics Card(AMD) - RX 570
    Graphics Card(Nvidia) - GTX 1050 Ti
    Direct X - 12
    Online Connection Requirements - 512kbps
    Hard Drive Space - 100 GB


    Thanks.

  • Hi

    Can someone please assist, my game keep crashing when trying to load into any game mode

    The game was working fine yesterday on my PC, since this morning nothing

    I have done a clean boot uninstalled and reinstall

    All my drivers are up to date and Windows is also up to date

  • I am at my absolute wits end with this game. My PC is well above the minimum requirements, I play quite  few games that are a lot more graphic intensive than EA FC yet it is the only game that causes my entire PC to crash.

    I have followed all the steps on the thread posted by your team and yet my game crashes either in game (All game modes) or if I leave my controller unattended in the menu for longer than a minute.

    It has resulted in me not being able to finish Evos that I had spent money on which is ridiculous. I cant even play the game that I spent money on.

    Some days I can play 5-10 games in a row without a single crash, but some days I cant even get more than 5 minutes into a game without my entire PC crashing. 

    Last weekend I tried 6 times in a row and it crashed in the first half every single time back to back.

    Who can I speak to about this issue because I would like to escalate it

  • Is anybody facing same issue with crashing in game? During match game stuck for a second like cut out Internet and then catch up. This make this game unplayable.

  • beaplayer000888's avatar
    beaplayer000888
    Seasoned Newcomer
    1 year ago

    I keep getting this every time my game crashes in Event Viewer :

    File System Filter 'EAAntiCheat' (Version 10.0, ‎2024‎-‎11‎-‎14T17:05:29.000000000Z) unloaded successfully.

    AND

    The Software Protection service is starting.
    Parameters:<explicit>

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