No trailblazers on market, file not found
Hi I cannot search for trailblazers on the market on PC (companion app works fine) Players for Trailblazers promo cards have black background and looks like it says "not found" behind them, the sam...
Forum Discussion
EA_Pulsar
Community Manager
Community ManagerHey @Sawyer_teamc Thank you for reporting this issue. I will investigate it further. Please follow the steps outlined below and inform us of the outcome.
1. Delete UT Squad Update:
- Log out from Ultimate Team;
- From the main menu, go to Settings > Profile > Delete;
- Choose and remove UT Squads Update;
- Close the game and reopen it;
- Launch Ultimate Team and wait for the squads' update to be completed.
2. Clear the cache of your platform:
- From EA app, follow these steps and repair the game.
- From Steam, verify the integrity of the files (Link).
- From consoles, just turn it off, unplug the cord, and wait 1 minute. Plug it back.
3. Delete and reinstall the game:
- Remove/Delete the game from your Library.
- Restart your platform.
- Install the game on your PC/Console.
Hi @EA_Pulsar
Really appreciate the reply and suggestions.
Unfortunately none of this worked and I still have the problem.
Any updates or suggestions for me ☹️
Have you had a chance to look into this any further?
I have the same issue with the balon d'or player, black background "not found" and I cannot search for them in the market, or when I try to find them in the club via search.
I have the same issue with the new centurions players promo too.
☹️
Any updates for me please?
I have done all the above more than once, I am a PC player.
I have removed the app, installed to a different path when re-installing.
I have no idea what to do and I cannot search for any new promo cards, a club search to find a player or on the transfer market and every new card/promo is black with "not found"
☹️
