Online Service disabled - PS4 - EA FC 25
My 14 year old son pre-ordered EAFC 25 a couple of months ago on his Playstation 4 account. He installed it this morning but keeps getting the message:
"Online service is disabled on your Account ...
Forum Discussion
EA_cuervo
Community Manager
Community ManagerHey @SquizzerLFC & @antslater,
There's an option on PSN Parental controls to make an exception for a game. Can you please try that step?
https://www.playstation.com/en-us/support/account/ps5-parental-controls-spending-limits/#exception
Let us know if that helps,
You can't use the PSN exception as there is no way to request it from the PS4 - I've checked this with PSN.
PSN say it seems to be an EA issue relating to age for online.
I'm currently in a chat (an hour long so far) with an EA person trying to resolve it.
It has to be an EA issue
Has he plays GTA 5 etc, yes I know he's 13, I don't need to be judged lol
Just highlighting the restrictions are not on the PS4/psn
Hopefully you can report back to us, with a fix
Currently 2 hours on a "chat" and they have come back with
"Sadly we are unable to resolve yoour query."
I'm pushing to speak to a manager...That's an F-ing joke.
My son is absolutely livid.
He worked hard for the £90, been counting down the days for this to happen
Hi, did you ever resolve this. I’ve just set my son up with PlayStation Network Plus and he’s getting the same issue you described. I had read somewhere that possibly uninstalling the game and reinstalling it might help.
Thanks
I can confirm that this problem was resolved/disappeared the day my son turned 15.
Much as I regret giving more money to either Sony or EA I can confirm this worked fine today when upgraded son to a PS5. No changes to parental settings, no bypassing restrictions. Just worked. Makes it even more ridiculous that it doesn’t work on PS4 and that neither Sony or EA can be bothered fixing it on PS4.
