Online Service disabled - PS4 - EA FC 25
My 14 year old son pre-ordered EAFC 25 a couple of months ago on his Playstation 4 account. He installed it this morning but keeps getting the message:
"Online service is disabled on your Account ...
Forum Discussion
Hi, thanks for your reply.
The only other EA game that my son has installed is F1 23, he's checked that and it is working fine online.
He is able to access EAFC 25 from my adult account, and that is working fine too online, but if he uses that it means that he loses all of the bonuses that he should have had from paying extra for the Ultimate Edition (he bought it on his account).
We checked his EA account, and linked it to mine in case that helped re the management of his age etc, but it didn't make a difference. He is 14 and my understanding that the age for accessing online features is 13 in the UK (where we live and his account is registered to) so, again, I'm not sure why he is having a problem (FC 24 was fine).
We also double checked that web browsing is enabled on his PS account, which it is.
I've spent the morning trying to contact PlayStation support as well just in case, but I keep getting cut off after waiting 45 minutes to connect to an online agent. I will keep trying just in case.
We have the exact same issue here.
Please help us resolve this EA!!
I’m so disappointed, I saved up for this game for ages and paid extra for the early release and fifa points. I'd also arranged to play FC25 with friends today but have spent the day just feeling really disappointed.
