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TecoBey's avatar
TecoBey
1 year ago

Persistent EA server connection issues

Hello everyone, I am getting constant server issues where it kicks me out of an online game in seasons, UT, and also clubs. I don't understand what the real issue here is. I have done all the checks...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 year ago

@TecoBey 

If you are still having the same issue when using a wire and have fully power cycled your network equipment and system, please contact your ISP to see if they are noticing any issues. You also should go through the connection troubleshooting here.

TecoBey's avatar
TecoBey
1 year ago

I have no problem with the ISP. We already made all the checks. It seems that the issue is coming from the EA servers.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @TecoBey 

    We'll continue to monitor our servers for any issues. Thank you for the report.

    • TecoBey's avatar
      TecoBey
      1 year ago

      Hello,

      I am persistently getting the same issues. 

      Can you please help me understand what is going on?

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        1 year ago

        @TecoBey 

        Can you run the Connection Quality Report again? As before, if you are on a wireless connection, disconnects and lag are going to happen.

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