Forum Discussion

missandei_worm's avatar
missandei_worm
Seasoned Newcomer
1 year ago

Please Help - My Playing 11 is not present in the club

HI .. 

I have already reached out to the customer care executive and already sent a mail with all details. 

I just finished Bale SBC last night and last week bought FC points to complete Dembele EVO. 

All my players - playing 11 are not present in the club today when I logged in at 3:50 IST, instead a totw pick was present.  Am not sure how that has happened, please help me with my players back or else I will have to stop playing and request refund as it doesn't make sense to continue as my entire team is gone 

I still have the TOTW player pick , I have not even opened it. 

Please help, requesting for your support ...feeling so lost and helpless here 

3 Replies

  • ME7G0RE's avatar
    ME7G0RE
    Rising Veteran
    1 year ago

    Hi mate,

    Have you already opened a case for this? If so, what did they tell you?

    Use the following link: https://help.ea.com/en/solutions/?product=fc-25&topic=missing-items-packs

    Support will take care of your case.

  • missandei_worm's avatar
    missandei_worm
    Seasoned Newcomer
    1 year ago

    Brother I have already opened the case, have begged the agents to look into this matter .. But the initially said no fix and then they have moved it on IN PROGRESS

    Can you please help, its too depressing :( 

Featured Places

Node avatar for FC 25 Technical Issues

FC 25 Technical Issues

Having issues with FC 25? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 7 hours ago
12,199 Posts