Forum Discussion

ScottMcSoucek's avatar
ScottMcSoucek
New Scout
8 months ago

Pro Clubs crashes when loading for everyone in my club

Every single member of our Club has the game crash when we try to load Clubs. We can't leave or delete the club and start a new one because the game crashes immediately. This is on Xbox Series S/X b...
YoUnGBlOoD6969's avatar
YoUnGBlOoD6969
7 months ago

When attempting to load up the Clubs game mode, the game visibly freezes and then the game crashes, sending any of our club members back to the PlayStation Home Screen. We’ve tried deleting and reinstalling the game, restarting the game countless times and even using a new account and joining the club. This caused the new account to also be locked out of the mode. Usually when we hovered over the mode in the main menu previously, it would show us the club name alongside other details. Now, we just see a generic message about the mode, as if we aren’t in a club. Clearly our club is glitched or bugged somehow, as the dummy account was free to play the mode fine, until joining our club. We believe it may have something to do with AI player customisation, as this was the last thing we did before the bug was encountered. 

TazzaFlanagan's avatar
TazzaFlanagan
New Traveler
7 months ago

Any update?

  • EA_Vendcera's avatar
    EA_Vendcera
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi everyone,


    thanks for reporting. That's weird that the game is just crashing like that. It only happens when accessing Clubs, is that right?

    To further investigate this, some more information would be helpful if you could provide:

    • Gamertag:
    • Platform:
    • Name of your Internet Service Provider (ISP):
    • Summary of Issue:
    • Potential Repro Steps:
    • Recent Timestamp (Date, Time, Timezone):
      • Especially within UT, Timestamps are vital and it's important they are recent (no older than 48 hours if possible)
    • Video example (if possible):
    Marked as solution for visibility only to gather further information. 
    • ScottMcSoucek's avatar
      ScottMcSoucek
      New Scout
      7 months ago

      Yes this is only a problem with Clubs. I don't play much other than Clubs but I haven't encountered this problem on any other game mode. Our club is called Chuva E Sports. https://www.ea.com/en-gb/games/ea-sports-fc/clubs/match-history?clubId=7611&platform=common-gen5

      I am in the same club as @TazzaFlanagan the other people are having the same problem with their separate clubs.

      There have been quite a few threads 

      [merged them all into this thread - EA_Vendcera]

      • Gamertag: HENRY THE DOG4
      • Platform: Xbox Series S/X    (Clubs still works for me on the xbox one version)
      • Name of your Internet Service Provider (ISP):  Sky broadband
      • Summary of Issue:  FC25 crashes every time anyone in our club tries to load Pro Clubs from the main menu. This has been happening since early November for our club.
      • Potential Repro Steps:  Have tried uninstalling and reinstalling game as well as wiping FC25 storage. Issue occurs for anyone who joins our Club even if their game was working fine beforehand. Cannot delete or leave club because we can't even load the game mode from the main menu. EA Help live chat advisors cannot help.
      • Recent Timestamp (Date, Time, Timezone):
        • Just tried it again right now (17:00 UK time) and the same thing is happening. First encountered early November and have been completely unable to play since then.
      • Video example (if possible):  Tried to attach but error comes up saying size of message is too big. Please refer to the thread I created or My Videos page - https://answers.ea.com/t5/video/gallerypage/video-id/6365066559112    or here https://streamable.com/hzr9zv 

      I am more than happy to provide more information via email or phone. We really do want this issue solved immediately because this is the only game mode we bought FC25 (full price on release day) for.

      Thank you @EA_Vendcera for being the first person on here to begin to try and help.

      • craigboyyyyyyy's avatar
        craigboyyyyyyy
        7 months ago
        @EA_Vendcera Appreciate the reply, Seems to be once the manager or club owner edits the AI's and saves the changes. That is how my club bugged out and cause the above issue.
    • SoiledBaby's avatar
      SoiledBaby
      New Rookie
      7 months ago

      @EA_Vendcera Hi, thank you for the reply, as our posts have been ignored as well. Same exact issue minus the AI situation, we think at least. We're across three different platforms and it completely crashes our game when we try to access clubs.

    • craigboyyyyyyy's avatar
      craigboyyyyyyy
      7 months ago
      • Gamertag: UKzs
      • Platform: Xbox Series S
      • Name of your Internet Service Provider (ISP): Plusnet 
      • Summary of Issue: FC25 Pro clubs will not allow club members to enter the menu's due to the club been glitched. Unsure if its due to the AI customisation or something else but i edited the AI's and then it broke. If you delete the saved data you will be asked to edit your pro but then crash after you save the pro. 
      • Potential Repro Steps: No idea 
      • Recent Timestamp (Date, Time, Timezone):
        • 1:46am GMT
      • Video example (if possible):
      •  

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