Problems with squad battles

I have spoken with EA support and they have directed me here to seek some kind of compensation. My issue is this:

I have had the same problem 3/4 times when playing squad battles in the game. I play the full game and then when it finishes the game crashes and kicks me out of ultimate team. This then defaults the game l played to a 3-0 defeat which means I miss out on vital squad battle points.

This has made me lose out on so many rewards every single week, dropping me to elite 2. I want some sort of refund or in game compensation for this. I do have in game footage of this happening but will need to edit it down if you would like to see it. And before you ask I have no problems at all with internet connection