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qstar12's avatar
qstar12
Seasoned Newcomer
7 months ago

Ps5 overheats and turns off ONLY when trying to load on ultimate team

I have tried everything. Fully cleaned my ps5 it’s in the open I tried deleting and reinstalling the game but EVERY time I try to load into an ultimate team game my system overheats and turns off. Th...
crashing
playstation
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
7 months ago

qstar12​ 

If you have tried cleaning the console yourself, I would say the next step is to have the console professionally cleaned, like disassembled and cleaned. If this does not help, you may need to contact PlayStation for hardware support. Thanks.

qstar12's avatar
qstar12
Seasoned Newcomer
7 months ago

I have already contacted PlayStation support and was told to reach out to ea sports as it is more likely an issue with the game than my hardware. If I am unable to play ultimate team due to this I would like some reimbursement as I just purchased the premium season pass 

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    7 months ago

    qstar12​ 

    Overheating is a hardware issue. I do recommend the professional clean as there are parts of the console that are very hard to reach without full disassembly. I will put the link for PlayStation Hardware support below in case you need it. 

    PlayStation Hardware Support LINK

    Thanks.

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