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yalnx's avatar
yalnx
Newcomer
9 months ago

psn account has been linked to another ea account which I do not know

Hello everyone i started to play fc25 and ufc 25 on my new ps5 so i tried to link it to my old ea account which i have still access to but i didnt work then i opened up ea website to see what was the problem and i see my psn account wasnt linked to my ea account but i already linked it to it like 4 years ago when i first opened it then i tried relinked it again but i gave me error which states that linked to another ea account named df@disabled.ea.com than i tried to get in touch with eahelp but whenever i opened a case they close as resolved in a few days without even connecting me or fixing the problem pls help me

 

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hi there, 

    I'm sorry to hear that you're having trouble with your account, but we currently don't have a designated area for these topics and can't help with account-related issues on the EA Forums.

    If you're having trouble contacting EA Help, please try reaching them via chat:

    How to chat with EA Help

    1. Log in to your EA Account.
    2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
    3. Select Chat with us or Start chat.
    4. Fill in the contact form with your:
      • first name
      • last name
      • e-mail
      • platform
      • subject (a short description of your issue)
      • attachments (e.g. screenshots, documents, links).
    5. Select Send.
    6. A chat window will open when you’re transferred to an advisor.

    For guidance on linking or unlinking your platform accounts to your EA account, please see: Linking your platform accounts to your EA Account & Unlink your platform accounts from your EA Account

    I hope this helps,

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