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cscnmhmt's avatar
cscnmhmt
Rising Newcomer
2 years ago

Cancelled FC25 Refund but game removed from my library

Hi, I purchased FC25 from EA and download the game. But I had trouble with the game when I tried to play with my gamepad. So I decided to refund and purchase from Steam. I open a refund request but b...
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @cscnmhmt,

To get assistance with billing issues, please contact EA Help Support. They will be able to check the status of the transaction for you and assist you further.

Thanks,

aleksandar1990's avatar
aleksandar1990
2 years ago

I just ask for a refund on fc 25 because im trying for 3 days and multyple online solution to start the game with no succes. they remove game from my library without refund my money back, i need to wait some more or what should i do i also submit a topic asking for help for not be able to start the game without any reply?

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @aleksandar1990 The refunds can take a couple of days to be processed. If you don't receive the money back in the next few days, please contact EA Help Support.

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