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EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
9 months ago

Re: FC25 - Personal settings 1 failed to load

In that case please delete the game settings file on the console. 

On Home, select My games & apps. Highlight the game, press the Menu button on your controller, then select Manage game & add-ons. Select the Saved data box, then choose the item you want to delete. Select Delete Everywhere.

6 Replies

  • Ok thanks for your advice.

     Before I do this can I check with you what this will delete? We have three FC25 users on that Xbox.  Will it delete all of our settings and Ultimate Team progress?

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Every profile on the console should have it's own separate settings file, so when you log in with that specific account it should only delete files related to that profile. 
    The Ultimate Team progress is saved online, so it is not possible to delete it. 

  • That worked perfectly!!  Thanks so much for your help, it’s really appreciated.

  • fiish3x's avatar
    fiish3x
    9 months ago

    glad you were able to solve this problem

    I'm having the same issue, but I'm on a PC so I'm not sure where to go to delete the same files.

    any advice would be appreciated TYTY

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Great to hear that @LivatonBarns I am happy that the problem was fixed. 

    @fiish3x  Try deleting the existing settings folder from this location C:\Users\[Username]\AppData\Local\EA SPORTS FC 25 (App Data is usually a hidden folder so it can be changed from the View dropdown.) Let me know how that goes. 

  • Hi! , I have the same problem and i tried the solution you mentioned but i doesnt work for me. Is there any other solution?

  • bored10fc's avatar
    bored10fc
    Seasoned Newcomer
    4 months ago

    I have the same proplem ( failed to load)

    If i deleted setting profile 1

    Will i lose any thing in my team?

  • XxTrmonxX's avatar
    XxTrmonxX
    Newcomer
    4 months ago

    stesso problema, ho paura di perdere il club dell'ultimate team

     

  • simply_lanre's avatar
    simply_lanre
    Seasoned Newcomer
    3 months ago



    Hi bored10fc​, I reached out to the PS Games support, and their feedback is as below. I tried it and it worked

    > Go to Settings > Storage > Saved Data and delete “Personal Settings 1” for FC 25 (this file is likely corrupted).
    NB: You can safely delete the “Personal Settings 1” file without losing your FC 25 progress. All essential data is stored separately in your console or EA cloud.

  • EMACTHEWINNER's avatar
    EMACTHEWINNER
    Newcomer
    2 months ago

    Is there anyways I can do this on pc? Because when I open up fc I click on my settings file it says “failed to load.”

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