Forum Discussion

Rising Novice

1 year ago

Repeated Weekend League Disconnections – Unfair Losses Despite Stable Connection

Dear EA Sports Support,

I am experiencing connection issues while playing Weekend League (Champions) in EA FC 25. At 12:40 AM Perth Time, I was in a winning position when I got disconnected with the message:"You have lost your online connection. Check your home network. You will not be able to access FC’s online features until you can reconnect to EA Servers." However, I immediately tested my internet connection, and it was completely stable. Download Speed: 94.3 Mbps Upload Speed: 22.7 MbpsNAT Type: Type 2 PSN Connection: Successful

This is not the first time this has happened. I have now lost four matches (all leading goals and in winning position ) unfairly due to disconnections, despite having a good internet connection. This significantly impacts my Weekend League ranking and rewards.

I kindly request assistance in investigating this issue and would appreciate any possible compensation for the unfair losses. I have attached screenshots of the error message and my internet test results as proof.

Thank you for your time and support.

connectivity

progress issue

19 Replies

ttrocks608
Rising Novice
1 year ago
This game is shockingly horrible and EA doesn’t even care despite letting them know about the issues. I can’t play a game properly as it disconnects every time despite having good internet connection at home, especially when I am winning and leading a game. Going to uninstall this **bleep** game and never going to buy this game again.🤬🤬🤬
ttrocks608
Rising Novice
1 year ago
And what is the use of such forums when EA doesn’t even care to respond forget about resolving the issues. Had enough of this nonsense 🤬
tqv304
Rising Novice
1 year ago
I've deleted the Game. What a shame EA, wasted money.
ttrocks608
Rising Novice
1 year ago
Same here bro
ttrocks608
Rising Novice
1 year ago
Have deleted the game 🤬
ttrocks608
Rising Novice
1 year ago
Same here bro. I have deleted the game
Prometheuszico
Rising Novice
1 year ago
same for me, tell me if you happend to find a fix !
SmittyGangz15
Newcomer
1 year ago
OMG!!! This has currently happened to me over 7-8 games now!!!!! I literally haven’t even been in a match with someone over 10 seconds and when I get disconnected, they’re considering to be a loss on my record!!
ruben24castro
Rising Newcomer
3 months ago
Just had the same thing. Connection was 12 ping and stable. The guy passed from kickoff and I was instantly booted from the servers and couldn’t reconnect to ea due to ‘large volumes of people’. Shame because now it’s going to be so difficult to hit 13-2 again because of this loss. Wish they could not count it