Thank you for contacting EA HELP, my name is Satish, may I start with your first name please?
Fra (12/5/2024, 2:14:58 PM): Hi
Fra (12/5/2024, 2:15:23 PM): FC 25 on PC is unplayble since nore than 2 weeks after the TU 5 update
Fra (12/5/2024, 2:15:37 PM): Because of stuttering
Satish (12/5/2024, 2:15:47 PM): Hi there! I hope you are doing well.
Satish (12/5/2024, 2:15:52 PM): Please do not worry, I will do my utmost to address your concern to the best of my abilities.
Satish (12/5/2024, 2:16:50 PM): let me check with the team regarding the stuttering issue in fc 25 and then share all the information here in the chat with you.
Fra (12/5/2024, 2:17:05 PM): ok
Fra (12/5/2024, 2:17:30 PM): Until TU 4, the game was running perfectly on my PC
Satish (12/5/2024, 2:20:04 PM): Thank you for the patience here, as I can check, we already have a known issue regarding this, as it has been reported by many of our players.
Good thing is that, this has been brought into the notice of the concerned team and they are diligently working to fix it as soon as possible. I would request you to wait for some time till this gets through.
Fra (12/5/2024, 2:22:11 PM): And is it possible to have a date when this will be solved? I paid 70 euros for the game and I cannot play it already for more then 2 weeks
Satish (12/5/2024, 2:22:48 PM): We do not have a fixed time frame for it, but rest assured team is working diligently on it as priority. I do not want to share a false information with you promising a time frame.
Satish (12/5/2024, 2:23:11 PM): Also the whole team is at it, they are continuously making changes to make it better which sometimes results in affecting our valuable players in inconvenience. I really value your passion and love for the game. Let's stay positive and wait for the team to work on a fix as soon as possible.
Satish (12/5/2024, 2:24:45 PM): For latest updates on the issue please check on the link shared below
1. Twitter page link-https://twitter.com/EAHelp
https://twitter.com/EA
2. Official website- www.ea.com or help.ea.com.
Satish (12/5/2024, 2:24:49 PM): Is there anything else I can assist you with?
Fra (12/5/2024, 2:24:50 PM): The problem is that even FC 24 is ruuning with lags and stutteing, so I don't know what to do, I wanted to downgrade the FC 25 to TU4, but this will not help, right?
Satish (12/5/2024, 2:26:27 PM): I would like to inform you that we don't have any more information about this in order to fix this issue by doing something. So, we only have to wait and keep eye on the social sites in order to know more updates regarding it.
Fra (12/5/2024, 2:27:18 PM): ok. it there a place where I can ask for a refund of FC 25? The situation is unacceptable
Satish (12/5/2024, 2:28:09 PM): My intention is not to keep you from something that you can have, had it been possible for me to process the request for you, then I wouldn't have given it a second thought. I hope that you will understand.
Satish (12/5/2024, 2:28:38 PM): I know nobody likes to wait however rest assured the team is actively working on it and the issue is being addressed on priority.
Fra (12/5/2024, 2:29:30 PM): Ok
Satish (12/5/2024, 2:30:13 PM): I hope our team will fix this issue very soon and all the affected players will play the game again smoothing without any shuttering issue in the game.
Fra (12/5/2024, 2:30:26 PM): I hope so as well
Satish (12/5/2024, 2:30:59 PM): In the meantime, we only have to keep eye on the official social sites to gather more information regarding the updates about this known issue.