Taken the payment but not updated my account with fifa points
Good afternoon, I have tried to buy 2,800 fifa points it has taken the money out of my account but not updated my account with the points I purchased what do I do?
Forum Discussion
6 Replies
EA_QueenBeeCommunity Manager
Hey @Riggerrs90,
Where did you buy your FC Points?
Also, maybe this is a silly question, but can you quickly check that you bought points for FC 25 and not FC 24 by accident?I have purchased on the fifa 25 game normally I get a confirmation email for the purchase I didn’t receive one of those either so am confused it was defo fifa 25
- EA_QueenBee
I play on PS5
- EA_QueenBee
In that case, I'd recommend first waiting about 24 hours. Sometimes it can take a little while for the transaction to finish processing, but if you don't have your FC points by then, reach out to our live support team, and they can take a look. This article shows the exact proof of purchase they'll need so they can help you get your points.
please could a link to the team be sent to me so I can talk to them directly
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