Forum Discussion

hack2s's avatar
hack2s
Rising Novice
10 months ago

This EA Account is restricted from accessing any online features.

Yesterday I bought the Ultimate edition on Steam, I see this when starting the game: This EA Account is restricted from accessing any online features... When choosing Ultimate Team, it says serve...
hack2s's avatar
hack2s
Rising Novice
10 months ago

I have it on Steam, Ultimate edition, bought directly from Steam store, no keys or something weird. I have 2 Steam Deck, but I did not install it there since it says unsupported. I installed it on my desktop PC only.

I installed it in/uninstalled from multiple SSD, launched from EA, went offline in EA launcher then open the game then go online in launcher then try again ingame, from .exe file directly, checked some things from right click .exe properties, from Steam, cleared Windows 11 cache from many locations including appdata an other locations, cleared and uninstalled EA Play completelly, tested Wi-Fi connections, ethernet, no proxy, DHCP and static LAN IP, etc. I also paid for 1 EA month subscription on Steam as someone said that having a sub may work.

It says "This EA Account is restricted from accessing any online features" usually at start and somewhere in between menus, but in menus usually shows server error or unavailable. I play offline and keeps showing that.

If you want me to test something I can try.
I can install Steam on another laptop I have and test it if you think this may do something about it.

EA_Vendcera's avatar
EA_Vendcera
Icon for Community Manager rankCommunity Manager
10 months ago
@hack2s Hmm, this seems like a pretty weird case and you've already tried a lot. All the info is appreciated as well. I'll make sure to pass this onto the team fur further investigation.
  • GOATS_2_GO's avatar
    GOATS_2_GO
    10 months ago

    I too am having this issue I went to EA support and I was sent in circles I tried all of the troubleshooting suggestions from EA live chat support any help would be appreciated thanks.

  • hack2s's avatar
    hack2s
    Rising Novice
    10 months ago

    I reinstalled Windows 11, still the same.

    • EA_Vendcera's avatar
      EA_Vendcera
      Icon for Community Manager rankCommunity Manager
      10 months ago

      Hey @hack2s and @GOATS_2_GO,

      would you both be able to send me your EA app Error Report ID, so I can pass it onto the team, please?

      Here are some instructions for it:

      If you can open and log into the EA app for Windows (click on "Spoiler" to reveal the info):

      Spoiler
      1. Open the menu by clicking the three-line icon in the top left of the app. Hover over Help, then click on EA Error Reporter.



        *Note: You might be asked to allow permission for the EA Error Reporter to run. Please click on "Yes" if that happens.



      2. Select the TYPE OF PROBLEM you're experiencing from the dropdown.

      3. Describe your issue in the DESCRIPTION OF PROBLEM box.

      4. If you've contacted EA Help about this issue, include your Case Number in the SUPPORT TICKET NUMBER (Optional) box. You can find your Case Number on the EA Help website or in any support emails you've received about this issue.

      5. Check the box that says Share diagnostic information when report is submitted.

      6. Click SUBMIT REPORT and wait for it to finish.



      7. Write down your REPORT ID or copy it. You might be asked to share it later.

      If you can't open or log into the EA app for Windows (click on "Spoiler" to reveal the info):

      Spoiler
      1. Look for ErrorReporter.exe in Windows Explorer. You can do this by clicking the Start or Windows button and using the search bar. If you can't find it, try going to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\ in Windows Explorer. Click the Start or Windows button and click My Computer. Then, double-click your C: drive, followed by Program Files, and then the EA app twice.

        Via Windows Search:



        Via Windows File Explorer:

         

      2. Double-click ErrorReporter.exe to run the EA Error Reporter.

        *Note: You might be asked to allow permission for the EA Error Reporter to run. Please click on "Yes" if that happens.



      3. Select the TYPE OF PROBLEM you're experiencing from the dropdown.

      4. Describe your issue in the DESCRIPTION OF PROBLEM box.

      5. If you've contacted EA Help about this issue, include your Case Number in the SUPPORT TICKET NUMBER (Optional) box. You can find your Case Number on the EA Help website or in any support emails you've received about this issue.

      6. Check the box that says Share diagnostic information when a report is submitted.

      7. Click SUBMIT REPORT and wait for it to finish.



      8. Write down your REPORT ID or copy it. You might be asked to share it later.

      • EA_Vendcera's avatar
        EA_Vendcera
        Icon for Community Manager rankCommunity Manager
        10 months ago

        Hi @hack2s and @GOATS_2_GO,

        also, to double-check, you are both sure to be logged in with the correct EA account into your EA app that is linked to your Steam account?

        You can confirm that in your account setting that the correct account is linked: https://account.origin.com/cp-ui/connectaccounts/index

        Could you also try uninstalling the game everywhere else and launching it directly via the EA app, if that works?

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