Forum Discussion

hack2s's avatar
hack2s
5 months ago

This EA Account is restricted from accessing any online features.

Yesterday I bought the Ultimate edition on Steam, I see this when starting the game: This EA Account is restricted from accessing any online features... When choosing Ultimate Team, it says serve...
hack2s's avatar
hack2s
5 months ago

I reinstalled Windows 11, still the same.

EA_Vendcera's avatar
EA_Vendcera
Icon for Community Manager rankCommunity Manager
5 months ago

Hey @hack2s and @GOATS_2_GO,

would you both be able to send me your EA app Error Report ID, so I can pass it onto the team, please?

Here are some instructions for it:

If you can open and log into the EA app for Windows (click on "Spoiler" to reveal the info):

Spoiler
  1. Open the menu by clicking the three-line icon in the top left of the app. Hover over Help, then click on EA Error Reporter.



    *Note: You might be asked to allow permission for the EA Error Reporter to run. Please click on "Yes" if that happens.



  2. Select the TYPE OF PROBLEM you're experiencing from the dropdown.

  3. Describe your issue in the DESCRIPTION OF PROBLEM box.

  4. If you've contacted EA Help about this issue, include your Case Number in the SUPPORT TICKET NUMBER (Optional) box. You can find your Case Number on the EA Help website or in any support emails you've received about this issue.

  5. Check the box that says Share diagnostic information when report is submitted.

  6. Click SUBMIT REPORT and wait for it to finish.



  7. Write down your REPORT ID or copy it. You might be asked to share it later.

If you can't open or log into the EA app for Windows (click on "Spoiler" to reveal the info):

Spoiler
  1. Look for ErrorReporter.exe in Windows Explorer. You can do this by clicking the Start or Windows button and using the search bar. If you can't find it, try going to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\ in Windows Explorer. Click the Start or Windows button and click My Computer. Then, double-click your C: drive, followed by Program Files, and then the EA app twice.

    Via Windows Search:



    Via Windows File Explorer:

     

  2. Double-click ErrorReporter.exe to run the EA Error Reporter.

    *Note: You might be asked to allow permission for the EA Error Reporter to run. Please click on "Yes" if that happens.



  3. Select the TYPE OF PROBLEM you're experiencing from the dropdown.

  4. Describe your issue in the DESCRIPTION OF PROBLEM box.

  5. If you've contacted EA Help about this issue, include your Case Number in the SUPPORT TICKET NUMBER (Optional) box. You can find your Case Number on the EA Help website or in any support emails you've received about this issue.

  6. Check the box that says Share diagnostic information when a report is submitted.

  7. Click SUBMIT REPORT and wait for it to finish.



  8. Write down your REPORT ID or copy it. You might be asked to share it later.

  • EA_Vendcera's avatar
    EA_Vendcera
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi @hack2s and @GOATS_2_GO,

    also, to double-check, you are both sure to be logged in with the correct EA account into your EA app that is linked to your Steam account?

    You can confirm that in your account setting that the correct account is linked: https://account.origin.com/cp-ui/connectaccounts/index

    Could you also try uninstalling the game everywhere else and launching it directly via the EA app, if that works?

    • GOATS_2_GO's avatar
      GOATS_2_GO
      5 months ago

      Accounts are linked and I have tried uninstalling from everywhere still nothing

    • asa1tyboi's avatar
      asa1tyboi
      5 months ago

      I also have the same problem and I also cannot play. I've tried to clear my ea cache, reinstall, only launch from EA, turning off my login verification and nothing has worked. The 7 days of pre-release is almost over and I haven't been able to play once.

      • EA_Vendcera's avatar
        EA_Vendcera
        Icon for Community Manager rankCommunity Manager
        5 months ago

        Thanks for the additional info. I'll forward it to the team. This is a really weird one, but if any of you folks have further insights or tried something that worked, please let us know.

    • hack2s's avatar
      hack2s
      5 months ago

      Relinked steam account, still same error.

      • EA_Vendcera's avatar
        EA_Vendcera
        Icon for Community Manager rankCommunity Manager
        4 months ago

        Hey folks,

        could I please ask all of you to provide some more EA app Error Report IDs? That would be helpful for the investigation. Just post the Error Report ID in the thread. Thank you.

        Here are some instructions for it:

        If you can open and log into the EA app for Windows (click on "Spoiler" to reveal the info):

        Spoiler
        1. Open the menu by clicking the three-line icon in the top left of the app. Hover over Help, then click on EA Error Reporter.



          *Note: You might be asked to allow permission for the EA Error Reporter to run. Please click on "Yes" if that happens.



        2. Select the TYPE OF PROBLEM you're experiencing from the dropdown.

        3. Describe your issue in the DESCRIPTION OF PROBLEM box.

        4. If you've contacted EA Help about this issue, include your Case Number in the SUPPORT TICKET NUMBER (Optional) box. You can find your Case Number on the EA Help website or in any support emails you've received about this issue.

        5. Check the box that says Share diagnostic information when report is submitted.

        6. Click SUBMIT REPORT and wait for it to finish.



        7. Write down your REPORT ID or copy it. You might be asked to share it later.

        If you can't open or log into the EA app for Windows (click on "Spoiler" to reveal the info):

        Spoiler
        1. Look for ErrorReporter.exe in Windows Explorer. You can do this by clicking the Start or Windows button and using the search bar. If you can't find it, try going to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\ in Windows Explorer. Click the Start or Windows button and click My Computer. Then, double-click your C: drive, followed by Program Files, and then the EA app twice.

          Via Windows Search:



          Via Windows File Explorer:

           

        2. Double-click ErrorReporter.exe to run the EA Error Reporter.

          *Note: You might be asked to allow permission for the EA Error Reporter to run. Please click on "Yes" if that happens.



        3. Select the TYPE OF PROBLEM you're experiencing from the dropdown.

        4. Describe your issue in the DESCRIPTION OF PROBLEM box.

        5. If you've contacted EA Help about this issue, include your Case Number in the SUPPORT TICKET NUMBER (Optional) box. You can find your Case Number on the EA Help website or in any support emails you've received about this issue.

        6. Check the box that says Share diagnostic information when a report is submitted.

        7. Click SUBMIT REPORT and wait for it to finish.



        8. Write down your REPORT ID or copy it. You might be asked to share it later.

  • hack2s's avatar
    hack2s
    5 months ago

    This is the report id:
    35c45b2c-d313-4a63-9769-c97d90523211

    Please, I wanted to play before with Ultimate, now the game officially released and the error still persist.

  • Ennjooy's avatar
    Ennjooy
    2 months ago

    i have the same problem as above but happened after the latest update, so i cannot send my EA app Error Report ID because every time i try to report it i get the message "Your error report encountered an error " but i have the case id I've created 197082412. its been already 5 days now. come on 

    • GamaRTG's avatar
      GamaRTG
      2 months ago
      @Ennjooy i have this error since the update,it s been a lot of time and it s still the same,i hope we both can play fifa again bro
      • Ennjooy's avatar
        Ennjooy
        2 months ago

        I even bought the ea play pass but didn’t work I don’t know what else to do 

About FC 25 Technical Issues

Having issues with FC 25? Join here to find help with connectivity, performance issues, crashes and more.5,167 PostsLatest Activity: 2 months ago