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Mess1_10_GOAT's avatar
8 months ago

Unable to play EAFC25 due to age restrictions

My 14 year old pre-ordered EAFC 25 on his PS4 account.  The game was installed but he is unable to play.  He paid extra for the Ultimate Edition.  He keeps getting the following message;

"Online service is disabled on your account for PlayStation Network due to parental control restrictions".

I have checked the parental settings and also linked our accounts, but even I have this message on my account.

I thought that if my son was 13 or older with parental consent he could play.  He plays EAFC 23 and 24, both from discs, and has never had a problem.  All his other games are working perfectly fine.

I know numerous people have had the same issue, but I can't find the solution, and surely there is a solution.  You can't pay £90 for a game and not receive it when you meet the criteria.

I would really appreciate some help with this matter as he has now lost out on the benefits of pre-ordering, and the bonuses that come with it.  £90 is a lot of money.

Thank you.

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