My 14 year old pre-ordered EAFC 25 on his PS4 account. The game was installed but he is unable to play. He paid extra for the Ultimate Edition. He keeps getting the following message;"Online service is disabled on your account for PlayStation Network due to parental control restrictions".I have checked the parental settings and also linked our accounts, but even I have this message on my account.I thought that if my son was 13 or older with parental consent he could play. He plays EAFC 23 and 24, both from discs, and has never had a problem. All his other games are working perfectly fine.I know numerous people have had the same issue, but I can't find the solution, and surely there is a solution. You can't pay £90 for a game and not receive it when you meet the criteria.I would really appreciate some help with this matter as he has now lost out on the benefits of pre-ordering, and the bonuses that come with it. £90 is a lot of money.Thank you.

@Mess1_10_GOAT Please go onto this post and click the 'Me Too' button https://answers.ea.com/t5/Technical-Issues/Ultimate-team-parental-restrictions-FC25-over-13/m-p/1405... hopefully if we can get everyone who has the issue posting in the same chat we can get some attention from EA

I will continue to try but everytime I click on your link an error occurs saying that I can't access it. Hopefully it will work sooner or later.

I have now been able to. Saw your reply to somebody else and used that link. Fingers crossed that somebody replies as this is so unfair to so many people.

My son (13yo) is suddenly restricted from ultimate team due to parental restrictions in FC25 while everything worked and is still working fine in FC24. All settings are the same for both versions.How can i allow him to play and control his very own team with these restrictions? (He does not want to use mine as he want to build his own team (understandably)Please adress this problem asap :/

@Mess1_10_GOAT Where did you see that, I'm struggling with my 14 year olds account too

Unable to play EAFC25 due to age restrictions

14 Replies

freshies123
8 months ago
@Mess1_10_GOAT Please go onto this post and click the 'Me Too' button https://answers.ea.com/t5/Technical-Issues/Ultimate-team-parental-restrictions-FC25-over-13/m-p/1405... hopefully if we can get everyone who has the issue posting in the same chat we can get some attention from EA
Mess1_10_GOAT
8 months ago
I will continue to try but everytime I click on your link an error occurs saying that I can't access it. Hopefully it will work sooner or later.
Mess1_10_GOAT
8 months ago
I have now been able to. Saw your reply to somebody else and used that link. Fingers crossed that somebody replies as this is so unfair to so many people.
Ca2R
8 months ago
My son (13yo) is suddenly restricted from ultimate team due to parental restrictions in FC25 while everything worked and is still working fine in FC24. All settings are the same for both versions.
How can i allow him to play and control his very own team with these restrictions? (He does not want to use mine as he want to build his own team (understandably)
Please adress this problem asap :/
daijohn80
8 months ago
@Mess1_10_GOAT Where did you see that, I'm struggling with my 14 year olds account too
hejletsgo
Newcomer
8 months ago
Exact same problem for us. Any news??
mrluzking
8 months ago
@hejletsgo Same here.
Play well on PS5 and got the message on PS4
mrluzking
8 months ago
The strange is that he plays Nice on PS5 version and on PS4 he can't play, he received the msg
CiMJa81
8 months ago
Did you find a solution?
Bynxi8ball
8 months ago
Has this been resolved yet @ea