Unable to play EAFC25 due to age restrictions
My 14 year old pre-ordered EAFC 25 on his PS4 account. The game was installed but he is unable to play. He paid extra for the Ultimate Edition. He keeps getting the following message;
"Online service is disabled on your account for PlayStation Network due to parental control restrictions".
I have checked the parental settings and also linked our accounts, but even I have this message on my account.
I thought that if my son was 13 or older with parental consent he could play. He plays EAFC 23 and 24, both from discs, and has never had a problem. All his other games are working perfectly fine.
I know numerous people have had the same issue, but I can't find the solution, and surely there is a solution. You can't pay £90 for a game and not receive it when you meet the criteria.
I would really appreciate some help with this matter as he has now lost out on the benefits of pre-ordering, and the bonuses that come with it. £90 is a lot of money.
Thank you.