Forum Discussion

Woollyle25's avatar
4 months ago

Verification notices

My son recently downloads FC25 for Xbox one. He’s constantly getting a message saying we need to verify his account with a parent (he is 13) but when I go to verify we get an error message saying we’ve lost online connection - which isn’t the case. We’re just going round in circles.

He only seems to be able to play is training mode and nothing else when not getting interrupted by verification notices.

Any ideas how to fix this?

Thanks

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi there. It's possible your son's account needs to be upgraded to a teen account. More information on that can be found here. You're also welcome to open a case with an advisor by following these instructions.

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