I played pro clubs for only 5 hours with the 10 hour trial version of EA FC 25 on game pass and the next day the game came to game pass and when I logged in I realized I was banned. When I looked at the forum it is not just a problem with me it is a problem with many people despite this they said there was nothing wrong with the e-mail I received. I do not have any software related to EA FC 25 on my computer. If there is a technology that can watch my game replays you can understand that I am not cheating. I only logged in to the game once how could I have cheated.

omg i just got banned too while tryinig to play but it kept telling me ultimate team isnt possible to play at the time. i hope i get unbanned this is legit the only game i play i got banned for cheating when i wasnt.

Did you got help? This just happened to me even though i never cheatead a day in my life i have over 2k hours in fc25 and just got this ban while the servers were down

me too ive been playing this game forever and i have not cheated once, i hope i dont become banned forever and they realize it was a mistake.

I’ve been banned on apex for over a year I’ve never hacked on a game in my life and the stupid cases things keeps giving the automated email they’re useless

Unfortunately, looking at the kind of attitude they have towards us, I expect the worst, that we will not even get an answer. We got banned because we did and goodbye... ea in a nutshell

Wrongful ban on ea fc25 EC:10901 | EA Forums

23 Replies

EA_cuervo
Community Manager
3 months ago
Hey there,

If you believe your account has been incorrectly banned, you can send a dispute to the Terms of Service team. For further instructions, please see: Get information about EA Account locks, bans, and suspensions
AzeoTesla
Seasoned Newcomer
2 months ago
I send a dispute and I only saw the declined message on EA, but I didn't even get a message asking why it was rejected. As I said before, this is not just a problem with me, there are many people on the forums who got banned because of this problem including my friends. Even though I sent 2 emails, it was rejected twice for no reason. Can you please help instead of giving a quick answer?
AzeoTesla
Seasoned Newcomer
2 months ago
Case #214289567
Case #213572773
Case #214078115
I opened 3 cases. I received rejections for all three without any reason.
If you are not going to answer my cases, why are you telling me to send a dispute?
Isn't it your job to help the community? Why don't you answer me? I'm saying I was unfairly banned. I never cheated.
I've been playing this game for years and I've never experienced anything like this.
EA_cuervo
Community Manager
2 months ago
We can't review bans here in the EA Forums. All your queries regarding bans should be directed to the Terms of Service team.
sharkaa1997
Seasoned Newcomer
2 months ago
lol they never unban banning genuie players lol ea
broken
Ambrosioo99
New Rookie
22 days ago
Did you got help? This just happened to me even though i never cheatead a day in my life i have over 2k hours in fc25 and just got this ban while the servers were down
Thhh432
New Novice
22 days ago
Me too. Although,i just bought the game about a month ago. It says that I have been permanently banned. All I did was try to login when the servers were down
azrailGot
Rising Novice
22 days ago
I got banned to same problems
edb_blue
Rising Novice
22 days ago
Also just got banned for trying to play while their servers were messed up. Seems a lot of people have been perma-banned in the last 6 hrs or so. I hope you rectify this.
losieK312
Seasoned Novice
22 days ago
I also just banned.. I've been buying FIFA every year for 10 years and have never used anything illegal. I hope this clears things up because I'll never play this game again with this kind of disrespect towards players.