Wrongfully Banned Without Explanation – Extremely Disappointed (Case #212428775)

I am writing to share my extremely frustrating experience after being wrongfully banned from EA SPORTS FC 25 on PC. My account was suddenly sanctioned with no prior warning or clear reason. I have never cheated, exploited, or broken any rules, and I have always played the game fairly.

After receiving the ban, I submitted multiple appeals through the official EA support system. In my appeals, I went above and beyond to prove my innocence. I included multiple screenshots, account history, and even recorded a live video of myself playing the game (with my friend recording from behind me) to clearly show that I was not using any cheats or third-party software.

Despite all this effort, I only received generic copy-paste responses that provided no actual explanation. Each time, the case was closed without a proper reply. I was told the investigation was completed, but no evidence was shown to me, no details were shared, and no opportunity was given to discuss or clarify anything.

As a paying customer who has invested time and money into this game, this treatment is completely unacceptable. I have done everything possible to cooperate and show that I am innocent. Yet EA customer support has failed to provide a fair review of my case or even communicate like a real support team.

At this point, I have lost trust in EA as a company. I will not be purchasing any more EA games in the future, and I will be sharing my story publicly on social media to let others know how poorly I’ve been treated. People deserve to know that even loyal players can be banned without reason and ignored when they seek help.

I hope this message finally reaches someone who will take accountability and review this situation properly.