Attacking Avalanche 1 bug with finesse shot

Hello everyone, the truth is I hate making this post, but it is a complaint that is almost a month old and we still have no communication from you. So I don't understand what the objective of this forum is. If they don't help.

There is a bug with an evolution (attacking avalanche 1) that was supposed to give 2 playstyle plus, its cost was 250 thousand coins. But the reality is that some people who chained it in the following way.

Press proven -Acrobatic star -Attacking avalanche 1 only received 1 playstyle. We waited patiently reporting the error, without there being a single response from you either here or in https://x.com/easfcdirect.

I also contacted EA Help but as usual they don't help at all, they just say to post here. Friend, what else do you want me to do?? There are 10 pages of the error and not one response. So tell me what we do, if later there are errors like that of Halaand, Messi or translation errors with the contents of the packs that they "solve" shortly, but they don't even appear here. And as I said this was a paid evolution, so it falls into the scam category.

Please we want a solution, since I have not received something that I paid for a month ago. Or at least a statement, to know that they are "working" to solve it or they are going to refund what we paid.